Complaints

At vPrompt Limited, we deliver high-quality services to our clients and stakeholders. We know that sometimes concerns may arise, and we are dedicated to resolving them fairly, quickly, and transparently. This complaints procedure outlines how to raise an issue and what you can expect from us.

How to Make a Complaint
You may submit a complaint using one of the following methods:

    • Complaint Form:
      Please fill out the complaint form on this page, and one of our staff members will contact you.
    • Email:
      complaints@vpromptlimited.com
    • Postal Address:
      vPrompt Limited
      77 Francis Road, Smethwick
      West Midlands, Birmingham B67 7HJ
      United Kingdom
    • Phone:
      +44 7767946834

vPrompt Limited – Complaint Resolution Process

At vPrompt Limited, we aim to resolve complaints promptly and fairly. Our resolution process ensures that all concerns are handled with care, transparency, and professionalism.

Acknowledgment: We will acknowledge your complaint within 3 business days of receipt.

Assessment: Your complaint will be reviewed by the relevant department.

Investigation: If necessary, we will investigate the issue further, which may involve contacting you for additional information.

Resolution: A written response outlining our findings and any corrective actions will be provided within 15 business days.

Further Rights: If you are not satisfied with the outcome, you may escalate your complaint to a relevant external regulatory authority or ombudsman.

Submit a complaint

What to Include in Your Complaint
To help us address your complaint effectively, please include:

  • Your full name and contact information
  • A clear and concise description of the issue
  • Any relevant documents or supporting information (Please send them to our Email: complaints@vpromptlimited.com)
  • The outcome you are seeking

Complaint Form